Privacy policy

Privacy policy

We at the Kimono Experience Hall (hereinafter, "The Hall") do our utmost to ensure than all personal information collected from customers is handled and protected as follows:

Obtaining personal information

The Hall will ask a customer to provide personal information such as names, addresses, telephone numbers and e-mail addresses when:

Provision of personal information to third parties

We will not provide customers' personal information to a third party except in the following situations:

Disclosure of, corrections to and suspension of use of personal information

If a customer (or an agent acting on behalf of same) requires us to disclose, correct or suspend the use of said customer's personal information, we will respond to such request as quickly as possible after having carefully confirmed the identity of the customer (or agent) in question.

Cancellation information

There is not cancellation fee, but we would ask that all customers tell us in advance in the event that they wish to cancel their reservation.